Call now Send an email

MAB MOVING - Terms & Conditions

These conditions set out the terms of the contract between MAB Moving and you (the customer) and explain your rights and obligations and responsibilities and those of MAB Moving. These conditions do not affect your statutory rights.

1. Interpretation/Definitions

1.1 Any reference in these conditions to ‘we’ or ‘us’ is a reference to MAB Moving.

1.2 Any reference in these conditions to ‘you’ is a reference to the customer.

2. Quotations

2.1 Quotations do not include customs duties or any other levies or fees payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.

2.2 Although we quote a fixed price, we reserve the right to amend it or make additional charges if of the following have not been taken into account when preparing the quotation.

2.2.1 If due to delay on your part the work is not carried out or completed within three months of the quotation date.

2.2.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control.

2.2.3 We have to collect or deliver goods above second floor level, unless previously agreed.

2.2.4 We supply additional services.

2.2.5 There are delays outside our reasonable control.

2.2.6 Access to the collection and delivery point is inadequate or the approach is unsuitable for our vehicles.

2.2.7 Any unforeseen parking or other fees or charges that we have to incur and pay in order to carry out the services you require.
In all these circumstances you will be responsible for the extra charges.

2.2.8 Our quotation is not a guarantee that we have the vehicles available on the day you require.

Accordingly, your signed acceptance of our quotation does not constitute a contract between us until you have confirmation that we can move your goods on your required date.

3. Work excluded from our quotations.

Unless previously agreed in writing we will not: -

3.1 Enter loft spaces unless they are adequately boarded and lit.

3.2 Remove aerials or satellite-received dishes from external walls or roofs.

3.3 Remove or relay fitted floor coverings.

3.4 Move night storage heaters unless they are dismantled.

3.5 Move or store any items excluded under clause 4.

3.6 Removal of curtains / rails

3.7 Removal of fixtures and fittings i.e., TV brackets


4. Excluded property

The following items are specifically excluded from this contract and will not be covered by our insurance: -

4.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, keys, or goods of a similar kind.

4.2 Potentially dangerous, inflammable, damaging or explosive items.

4.3 Goods likely to encourage vermin or other pests or to cause infection.

4.4 Refrigerated or frozen food or drink.

4.5 Any animals and their cages or tanks including pets, birds, or fish.

If you submit any of the goods detailed above without our knowledge and prior written agreement, we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages, or penalties claimed against us by third parties. In addition, we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4.2, 4.3 or 4.4.

5. Customer responsibilities

It is your sole responsibility to: -

5.1 Declare to us the proper value of the goods being removed and/or stored.

5.2 Obtain at your expense all documents necessary for the removal to be completed.

5.3 Ensure adequate parking for our vehicles at collection and delivery points. Any delays may increase the removal price.

5.4 Be present yourself or appoint a representative at the collection and delivery points, to ensure that nothing is removed or left in error. If an extra journey is required to collect items which were left at the collect address in error an extra charge will be incurred.

5.5 Advise us of the time of access to your new premises. Any delays may increase the removal price.

The following services are carried out at the customer’s request with an added charge: dismantling and reassembling furniture. MAB Moving do not disconnect and reconnect kitchen appliances.

6. Ownership of the goods

By entering into this contract, you confirm to us that: -

6.1 The goods to be removed are your own property; or

6.2 You have the authority of the owner of the property to make this contract in respect of the goods to be removed or stored.

You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.

7. Postponements, cancellations and waiting charges.

7.1 If you postpone or cancel this contract, we may charge according to how much notice you provide prior to the agreed removal date: -

7.1a Cancellation - Deposit is non-refundable.

7.1b Postponements – Deposits will be held for your future removal date.

7.2 Our quotation is based upon us being able to begin unloading our vehicle before 2pm (14:00) on the day of the move (unless otherwise specified in writing). If we are prevented from doing so for reasons beyond our control, waiting charges will become payable at a rate of £20 per man and vehicle per hour.

7.3 Unwanted and unexpected charges on you move day you may want to opt for a late key waiver £60 pounds, which is a one-off fee that you pay prior to moving which ensures that should you be delayed in picking up the keys to your new property, the removal crew will wait up to 3 hours without you having to pay anything extra.

8. Payment of removal charges

Payment is required, by cleared funds immediately on completion of the removal. You may not withhold any part of the agreed price. This will also apply if there has been any loss, damage, breakage or if there is any dispute between you and us.

9. Our liability for loss or damage

9.1 The insurance, included in this quotation will cover loss or damage to a minimum of £30,000 pounds and over.

9.2 In the event of our losing or damaging your goods we will pay for the reasonable costs of the repair or replacement (less wear and tear) of the item if we have been negligent.

9.2.1 In the event of total or partial loss or damage to your goods, we will not be liable for the following: -

9.2.2 “New for old” replacement value for lost or damaged goods.

9.2.3 Any loss or damage which is not caused by us.

9.2.4 Any unforeseeable additional costs you might incur as a result of loss of a particular item.

9.3 Where damaged items are part of a set, i.e. dinner services, furniture etc, our insurance will only cover the value of that piece. No responsibility will be taken for undamaged items, which form a part of the set.

9.4 We will only be responsible for items that are packed and unpacked by our staff.

9.5 We shall not be responsible for any loss or damage if there are other workmen at the collection or delivery addresses unless it is proved beyond reasonable doubt that our staff are to blame.

9.6 Unless new external damage is visible, we will not be responsible for malfunction of electrical goods.

9.7 We reserve the right to make good any damage using our own repairers. If any item is damaged beyond economic repair that item will become our property and we reserve the right to replace it or offer the cost of replacement, subject to the insurance excess.

10. Delays in transit

We shall not be liable for delays due to weather conditions, mechanical failure, traffic congestion or occurrences outside our control.

11. Damage to premises

11.1 We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be pointed out to our staff and noted before they leave the premises and confirmed in writing to us within five days.

11.2 If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed would inevitably cause damage, we shall not accept that we were negligent.

12. Time limits for claims

We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing within five days of delivery by us to their destination.

13. Our rights to withhold the goods (Lien)

We have a legal right to withhold or ultimately dispose of some or all the goods until you have paid all our charges and other payments due under this contract. Any proceeds of disposal will be used to settle your account with MAB Moving and any surplus monies will be returned to you. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of our withholding your goods.

14. Sub-contracting

We reserve the right to sub-contract some or all the work for which we have provided a quotation without reference to you. If we sub-contract these conditions will apply in full.

15. Route and method

We have the full right to choose the route for delivery. Unless it has been specifically agreed in writing, other space/volume/capacity on our vehicles and/or, the container may be utilised for consignments of other customers.

16. Whole agreement

The terms and conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing.

17. Jurisdiction

This contract is subject to the laws of England and Wales.